Accessibility Statement
Accessibility Commitment
Accessibility Statement
At KSP, we are committed to ensuring accessibility for all our customers, including those with disabilities. We strive to make our website and services inclusive, user-friendly, and compliant with applicable accessibility standards.
This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs.
Accessibility Standards
Our website is designed to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines are recognized globally as the benchmark for web accessibility, focusing on creating content that is perceivable, operable, understandable, and robust:
- Perceivable - Information and user interface components must be presentable to users in ways they can perceive
- Operable - User interface components and navigation must be operable
- Understandable - Information and the operation of user interface must be understandable
- Robust - Content must be robust enough that it can be interpreted reliably by a wide variety of user agents, including assistive technologies
We continue our efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.
Feedback
We welcome your feedback on how we can improve accessibility for all users. If you have suggestions or encounter barriers while using our website, please contact us. We are here to assist you.
- Email: kristd@iccore.com
- Phone: 8005775397
- Live Chat: Available during business hours
Thank you for shopping with My Store. We are dedicated to providing an inclusive experience for all!
Looking for more information? Find answers to frequently asked questions below.
Company and Orders
Where is KSP located?
We are headquartered in Auburn, Massachusetts, and all our products are proudly made in the USA. Click here for directions.
How can I contact KSP?
You can reach us by phone at 1-800-577-5397, by email at cs@iccore.com, by filling out our contact form, or by using the chat feature on our site.
What are your business hours?
We are open Monday - Friday, 7:00 am - 3:30 pm EST. Holiday hours may vary.
Does KSP offer a warranty?
Yes, please see PDF.
How do I return a product?
To return a product, please contact Karen or Kellie at 800-577-5397 or cs@iccore.com. Please list the purchase order the product was originally ordered under and we will issue an RMA for return of product. Please note that parts will not be accepted back if an RMA has not been issued. Either replacements will be sent, or a credit will be issued.
How much does it cost to laser etch on a product?
Custom laser etching costs $1.87 per key, core, or housing.
Do you ship internationally?
Yes! Please contact us to confirm shipping availability to your location.
What types of products do you manufacture?
We manufacturer Small Format Interchangeable Cores (SFIC), SFIC Housings, Convertible Mortise/Rim Housings, locksmith tools, and more. Please view our catalog for more information.
Are your products compatible with other brands?
Yes, our SFIC cores are interchangeable with Best, Arrow, and Falcon keyways.
Do you offer custom keying systems?
Yes, we can set up systems from simple key-alike setups to complex Master Key systems.
Do you offer special finishes?
Yes, please contact us directly to discuss options and availability.
How do I place an order?
Orders can be placed via phone, email, or through our authorized distributors.
You can also initiate requests online, but please note that submitting a request online is for quotes only and does not place an order. We will reach out after reviewing your request to proceed.
What happens after I request a quote online?
After you submit a quote request, our team will review the details and prepare your quote. You’ll typically hear from us within one business day to confirm pricing and help you move forward with your order.
How long does shipping take?
Shipping speeds may vary so please contact us directly for lead times on your specific order.
Do you offer support for custom applications?
Yes, we can assist customers with special projects and custom security solutions. Please contact us for any assistance you need.
Technical Information
How does an SFIC core work?
ANSWER
Is the length of a 6 pin the same as a 7 pin?
ANSWER
Can I use a 7 pin core on a mortise that originally held a 6 pin?
ANSWER
Can I use a 7 pin core on a mortise that originally held a 6 pin?
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Troubleshooting and Support
Why is my control key not working?
ANSWER