FAQs

Yes, please see PDF.

To return a product, please contact Karen or Kellie at 800-577-5397 or cs@iccore.com. Please list the purchase order the product was originally ordered under and we will issue an RMA for return of product. Please note that parts will not be accepted back if an RMA has not been issued. Either replacements will be sent, or a credit will be issued.

Yes! Please contact us to confirm shipping availability to your location.

Orders can be placed via phone, email, or through our authorized distributors.

You can also initiate requests online, but please note that submitting a request online is for quotes only and does not place an order. We will reach out after reviewing your request to proceed.

After you submit a quote request, our team will review the details and prepare your quote. You’ll typically hear from us within one business day to confirm pricing and help you move forward with your order.

Shipping speeds may vary so please contact us directly for lead times on your specific order.

We manufacturer Small Format Interchangeable Cores (SFIC), SFIC Housings, Convertible Mortise/Rim Housings, locksmith tools, and more. Please view our catalog for more information.

Yes, our SFIC cores are interchangeable with Best, Arrow, and Falcon keyways.

Yes, KSP can set up systems from simple key-alike setups to complex Master Key systems.

Yes, please contact us directly to discuss options and availability.

Yes, we can assist customers with special projects and custom security solutions. Please contact us for any assistance you need.

Custom laser etching costs $2.04 per key, core, or housing.

Yes. SFIC cores can be rekeyed for a new control key, but it must be done using the proper control keying components for the system.

An SFIC (Small Format Interchangeable Core) is typically removed using a control key designed for that specific lock system. Insert the control key into the core, rotate it to the control position, and the core will align to the removal position. Once aligned, the core can be pulled out of the housing.

If a control key is not available, the core generally cannot be safely removed without proper authorization or tools, as SFIC systems are designed for controlled access and security. Always ensure you are using the correct key system and follow the manufacturer’s guidelines for your specific lock hardware.

SFIC (Small Format Interchangeable Core) locks are commonly used in commercial and institutional buildings where quick rekeying and key control are important, including schools, office buildings, hospitals, universities, and government facilities. They’re also used in property management and maintenance environments where frequent access changes are needed.